2. Terms

By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

3. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on ParaFit’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials.
• Use the materials for any commercial purpose, or for any public display (commercial or non-commercial).
• Attempt to decompile or reverse engineer any software contained on ParaFit’s website.
• Remove any copyright or other proprietary notations from the materials. or
• Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by ParaFit at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

4. Disclaimer

The materials on ParaFit’s website are provided “as is”. ParaFit makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, ParaFit does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

5. Limitations

In no event shall ParaFit or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on ParaFit’s Internet site, even if ParaFit or a ParaFit authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

6. Delivery Instructions

By default, all the meals will be delivered together in the morning slot between 6:30Am to 10:30Am. Since all the deliveries are done in batches for all the clients on a subscription based model, the client should be available to collect the meals. The rider will wait for 15-20 minutes & upon no response from the client, the rider will move ahead and the meals will be counted and will not be compensated.

7. Cut-Off Policy

ParaFit has a strict deadline of 6pm beyond which no changes are taken. Any changes requested beyond 6pm are not guaranteed whether they would be done or not. No compensation would be given for any meal changes told after 6pm. The clients are requested to check the menu/ meals and delivery address a day before 6pm, if there are any changes post 6pm, then compensation won’t be done. The meals will be delivered at the address given on the app itself.

8. Guidelines for Contingencies

ParaFit will not be responsible for any meal compensation if the meal delivery is delayed on occasional days because of unforeseen events that are not under control of the company, like heavy rainfall, natural calamities etc.

9. Revisions and Errata

The materials appearing on ParaFit’s website could include technical, typographical, or photographic errors. ParaFit does not warrant that any of the materials on its web site are accurate, complete, or current. ParaFit may make changes to the materials contained on its web site at any time without notice. ParaFit does not, however, make any commitment to update the materials.

10. Links

ParaFit has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ParaFit of the site. Use of any such linked web site is at the user’s own risk.

11. Site Terms of Use Modifications

ParaFit may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

12. Medical conditions

ParaFit India LLP is not responsible for any medical conditions or extremities that are experienced with the client during the tenure of the meal delivery and is not liable to pay any compensation for the same. The diets are prepared by certified nutritional experts and the client should take advice from their medical practitioner before starting any diet. Clients are asked thoroughly for their medical history before designing the diets and the same is kept in mind. The client is responsible for communicating all past medical records clearly before starting any plan.

13. Code of Conduct Policy

ParaFit respects all its clients and employees working in the organization, so the company holds the right to terminate any on-going subscription if the client misbehaves with any of its employees. The refund will be processed on a pro-rata basis for the same.

14. Policy on Meal Plan Adjustments and Delivery Charges

Clients are welcome to modify their daily meal count during an active subscription. However, please be advised that if the number of meals per day is reduced (e.g., from 3 or 4 meals to 1 or 2 meals), the delivery schedule will automatically extend in order to fulfill the total number of meals included in the original plan.

Kindly note that in such cases, an additional delivery charge of ₹50 per extra day will apply.

Alternatively, clients may opt to reduce the overall meal count in proportion to the revised daily intake, thereby avoiding any additional delivery fees.

For further assistance or to request changes to your plan, please contact our client service team. We appreciate your understanding and continued trust in our services.

15. Delivery Policy

We operate on a subscription-based delivery model, wherein each delivery executive carries multiple orders per slot. Therefore, we adhere strictly to designated delivery time windows and do not offer fixed or custom delivery timings for individual clients. Your cooperation in this regard is highly appreciated.

Our standard delivery slots are as follows:

• Morning Slot: 6:30 a.m. to 10:30 a.m. or
• Evening Slot: 4:00 p.m. to 6:00 p.m.

All deliveries will be made within these specified timeframes. However, in the event of unforeseen circumstances such as natural calamities, adverse weather conditions, vehicle breakdowns, or other unexpected disruptions, deliveries may be delayed by up to:

• 11:00 a.m. for the morning slot
• 6:30 p.m. for the evening slot.

In such cases, no compensation or replacement will be offered, as these situations are beyond our control and cannot be anticipated.

We are committed to timely deliveries and strive to maintain consistency, but request your understanding when occasional delays occur due to factors outside our operational capacity.

16. Meal Preparation & Customization Policy

Our service operates on a subscription-based model, and our kitchen prepares a large volume of meals daily, each tailored to meet individual client requirements, dietary needs, and customization preferences. We take great care to follow all specified instructions and strive to deliver meals that best align with the preferences communicated by our clients.

However, given the scale and complexity of our operations, there may be occasional human errors despite our best efforts and quality checks. In such instances, we request your understanding and patience. We are committed to continually improving and maintaining high service standards.

17. Compensation Policy

Compensation or appropriate corrective action will be provided only in the event of the following:

• Delivery of an incorrect meal
• Delivery of a meal containing a stated allergen

Compensation will not be offered for:

• Taste-related concerns
• Subjective meal preference issues

We value your trust and are dedicated to providing safe, nutritious, and high-quality meals with consistency and care.

18. Change Request & Cut-Off Policy

To ensure smooth operations and timely deliveries, all meal-related change requests (including preference modifications, skips, and address updates) must be submitted at least one day prior, before 6:00 a.m. This deadline allows our team and kitchen to plan and prepare accordingly.

Please note the following:

• Requests received after the 6:00 a.m. cut-off will not be guaranteed. While our team may try to accommodate late requests subject to availability, acceptance is not assured.
• Same-day changes for evening deliveries are not encouraged, and we cannot guarantee implementation.
• In cases where we are informed late and the kitchen is able to withhold the meal from dispatch, the meal will not be carried forward or compensated under any circumstance.
• Delivery address changes requested after 6:00 p.m. for the following day or on the same morning of delivery will not be accepted. The delivery will be made to the address last confirmed before 6:00 p.m. the previous day.

We appreciate your cooperation in adhering to these timelines, which help us maintain operational efficiency and service quality across our subscription model.

19. Plan Verification & Acknowledgement Policy

Once your meal plan is uploaded to the app, all clients are required to review and verify the details at the earliest. Our in-house dietitians design each plan based on the individual requirements and preferences provided by the client. However, to ensure accuracy and satisfaction, it is also the client’s responsibility to cross-check the plan and raise any concerns before the plan is implemented.

To avoid any discrepancies or future inconvenience:

• Clients must acknowledge the plan on the designated client communication group after reviewing it.
• Any corrections, feedback, or change requests should be communicated immediately upon review.
• If the plan is not acknowledged or verified by the client, and an error or misalignment is later noticed, no compensation or replacement will be provided.
• As our dietitians manage multiple clients simultaneously, it is important for clients to actively participate in this verification process to ensure the highest level of accuracy and service.

We appreciate your cooperation in helping us deliver the most effective and personalized nutrition support possible.

20. Meal Modification Guidelines for Clients with Allergies or Medical Conditions

For clients with multiple food allergies, medical conditions, or highly specific dietary preferences, it is extremely important that any changes to the meal plan are made in consultation with our team.

To ensure your safety and well-being:

• Clients are strictly advised not to make direct meal modifications through the app on their own, as doing so may result in the inclusion of ingredients that are medically unsuitable or allergenic.
• Such clients must inform our dietitians directly regarding any required meal changes so that modifications are made mindfully, keeping allergies and medical needs in check.
• Our dietitians handle a large number of client plans daily, and may not be able to cross-check self-made changes in real time.
• If a client with known allergies or medical sensitivities modifies meals independently via the app and it results in adverse effects or the inclusion of restricted ingredients, no compensation or replacement will be issued.
• This protocol is clearly communicated to all clients during the initial welcome call and is implemented in the interest of client safety.
  

Your cooperation in this matter is critical to ensuring that we continue to provide safe and effective meals tailored to your needs.

21. Governing Law

Any claim relating to ParaFit’s web site shall be governed by the laws of the State of New Delhi, India without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Website.

22. Cashback Offer T&C

1. Validity: Cashback points are valid for six months from the date of the original purchase.
2. Eligibility: Cashback points will be credited to your wallet only for the first-time purchase of any plan. Subsequent renewals are not eligible for cashback points.
3. Usage: Cashback points can be used as a discount on your next renewal, up to a maximum limit of 10% of the original price of the plan for which the payment is being made.
4. Non-Transferability: Cashback points are non-transferable and cannot be transferred to any other individual.